GCash Reviews

Show reviews that mention
account money number cash transaction amount payment bank balance transfer
Filter review
New Reviewer

My lock out MPIN

GCash - My lock out MPIN
hndi ku na po mabuksan ang aking gcash rto yung lumalabas panu ku po ba marere cover kailangan ku na po kasi yung pera salamat po
View full review
ID
#1767554 Review #1767554 is a subjective opinion of poster.
Product
Gcash Account
Pros
  • Gcash company
Cons
  • Gcash company
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
New Reviewer

Request for OR

GCash - Request for OR
Hi can i was not able to received tje OR for tje payment trabsaction I did yesterday. May I please request OR to be emailed on tje following accounts. akosirose01@***.com or deguzman.rose@***.com.ph
View full review
ID
#1761666 Review #1761666 is a subjective opinion of poster.
Location
San Pedro, Calabarzon
New Reviewer

M.locsi1989@***.com

bakit wala pa po yung gcash. bakit wala pa po yung pinasok ang pera sa gcash two days na po.
View full review
ID
#1720459 Review #1720459 is a subjective opinion of poster.
Location
Pasig, Manila
Product
Gcash Account
Reason of review
Access/ activation issues
New Reviewer

Ignorance and disrespect

Update by user Nov 23, 2019

Unfortunately, almost 2 months passed and the issue is not fixed yet, and they keep sending senseless replies and I find most of their emails rude and unprofessional.They keep on closing the tickets I open and pretend that the issue is solved. However, I keep on opening new tickets and remind them that it is not.Also, I asked several times to escalate the issue and I requested to be contacted by a manager, but this request was ignored.To be Honest all my requests were ignored.

and they make me feel like I am working for them and I have no right to request anything or complain about anything at all, and that I must follow their instructions and obey without questioning.I have complained to DTI to help my file a case against Gcash/Globe.DTI sent an email about 2 weeks ago giving Gcash only 5 days to fix the issue. However, seemed like Gcash did not care about DTI.*Note: I have started this Gcash journey since October 1st.*Note2: Below are all emails that DTI copied in our email conversation for this issue:Ken Alder Huesca Globe Customer Care Milagros Embat Ftebmediation Gallardo Auson And seems like they are all SPECTATORS only and nobody cares to help at all.

Original review posted by user Oct 22, 2019
In short: Gcash and Paypal account linking. 15 days and still counting too many email communications and the agents are rude and ignoring all my requests and questions. None of my inquiries were answered. Even though I stated clearly that I became an angry and frustrated customer and I requested to escalate the issue to a higher position person and requested to know the name of the person who is contacting me and several other requests followed. BUT not even a single request of those was answered instead I received semi predefined replies. I will explain more detail and in my complaint to DTI and NTC Hoping that one of them will help me fix the issue. If no proper action will be taken I will make sure they will have a bad reputation on social media, I will even assign a separate budget for an attorney to open a real case till they learn their lesson. In case all that will not work, I promise to keep thinking of new ways for that and I will take action.
View full review
ID
#1687486 Review #1687486 is a subjective opinion of poster.
Location
General Trias, Calabarzon
Product
Gcash Account
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution
New Reviewer

May remaining balance has zero

i have a remaining balance 3 thousand something, but these morning i've checked pero wala na pong balance.
View full review
ID
#1674483 Review #1674483 is a subjective opinion of poster.
Location
Mandaluyong City, Manila

The update sucks

GCash - The update sucks
Ever since the update, I've been dealing with multiple errors in gcash. Unable to get the transaction done because there will be a pop up message that I am using a diff device and it will automatically log me out even i already input the correct MPIN. There has been a case that Its just loading forever, or i cant even choose the loaf because it was greyed out. Its been a very bad experience for me since the update. I am planning to just close this account and use a diff type of app, just keeps getting problem.
View full review
ID
#1641387 Review #1641387 is a subjective opinion of poster.
Location
Quezon City, Manila
New Reviewer

*** Rep.

*** Rep.. Saying Hello while onhold and pressing buttons like ***
View full review
ID
#1588472 Review #1588472 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Poor customer service
Loss
$2000
New Reviewer

Gcash Balance

Gcash Balance
Paki balik ng pera ko nung July 12 pa ako nag cash in sa Paypal tapos hangang ngayon wala pa sa Gcash balance ko . Paki balik need ko pera
View full review
ID
#1587719 Review #1587719 is a subjective opinion of poster.
Location
Batangas, Calabarzon
Reason of review
Problem with delivery
Loss
$1107
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

MONEY TRANSFERRED DID NOT REFLECT AGAIN IN GCash APP

MONEY TRANSFERRED DID NOT REFLECT AGAIN IN GCash APP
MONEY TRANSFERRED DID NOT REFLECT AGAIN IN GCash APP
Update by user May 28, 2019

Our money worth 4,000 has been fully refunded today by GCASH at 10:45 AM.

Update by user May 28, 2019

NO RESOLUTION SINCE THE 24th of May

Update by user May 27, 2019

The amount of money GCash owes me is 4,000 pesos. Even their FB GCash Care, when you try to pm them your complaints, is all BOT.

Original review posted by user May 27, 2019
It's been four days now of non-stop emailing and they still have not returned our money. We need that money and they're not returning it. This has happened many times already even though we have been a long time user of said App. A while ago, I checked the status of the complaint ticket and I saw that it's been marked 'solved' in said site. It is not yet resolved. They still have not returned our money.
View full review
1 comment
#1692456

NO REPLY. NO RESOLUTION SINCE THE 24th of May.

Pakibalik na po yung perang pinaghirapan namin na 4,000!! PAG KA CASH IN NA TRANSFER NA SA BULSA NYO, HINDI SA GCASH WALLET NAMIN. SANA MAGSASABI KAYO KUNG MANGUNGUTANG KAYO, HINDI GANYAN.

KAILANGAN NAMIN YUNG PERA TAPUS WAWALAIN NYO NG ILANG ARAW?! ANO, HINDI MUNA KAMI KAKAIN NG ISANG LINGGO?!

ID
#1543513 Review #1543513 is a subjective opinion of poster.
Product
Gcash Account
Cons
  • Not immediately refunding money
Reason of review
Poor customer service
Loss
$4
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Resolved: Unreliable Transfer of fund

GCash - Unreliable Transfer of fund
Update by user Feb 06, 2019

After 5 days of non-stop follow up. They returned our money to PayPal.

Original review posted by user Feb 04, 2019
I just completed a money transfer from Paypal to GCash but money did not appear in my GCash balance. Paypal already sent an email confirmation of the completed transaction. This has happened to us twice already, last December and the most recent was this Feb 2 [2019]. It is so frustrating! When you try to call their hotline, you will always have to wait for more than one hour before a CSR will answer! Every time you will try to email them they will ask you for your info and give you a ticket number! EVERY TIME! As if you have not already emailed them the info, but no update or positive result whatsoever! Same with their FB chat. The December 21 issue I experienced got resolved after 5 days! They returned the money to my PayPal account. 5 DAYS! And 5 days of hellish non-stop follow-up.
View full review
Resolved
ID
#1464493 Review #1464493 is a subjective opinion of poster.
Location
Taguig, Rizal
Product
Gcash Account
Reason of review
Order processing issue
New Reviewer

Gcash failed to refund my unreflected amount in my account!

I topped up my Gcash account last 11/29 but it wasn't reflected in my Gcash account. I have been calling them back and forth but the can't still refund it. I need my money now!!!!!
View full review
ID
#1419410 Review #1419410 is a subjective opinion of poster.
Location
Cebu City, Cebu
Product
Gcash Account