Mark J Azg

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Gcash must be accountable for this

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Gcash must be accountable for this
Gcash must be accountable for this - Image 2
in February 19, 2024 around 5:48 am i transfer my money worth of 1,050 pesos plus 15 pesos of transaction fee to gcash but in the Monday evening i balance inquiry at DBP dumaguete city to check if my salary from January is already been downloaded and yes it was but when i saw my outstanding balance i was surprised because there's something not right about the amount so on Tuesday February 20, 2024, in the morning I went to DBP to check what happen to my money in my DBP account so i was confirmed by the DBP that the money from gcash did not receive into my account at DBP i tried to call to gcash but no response
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Loss:
$1050
Pros:
  • Nice to use
Cons:
  • No office for problem its hard to reach

Preferred solution: Full refund

User's recommendation: maybe we should use gcash for this service because its hard for them to reach

Anonymous
map-marker Cagayan De Oro, Province Of Misamis Oriental

Unregister my phone bec. Its totally damage and I cannot open it anymore

GCash - Unregister my phone bec. Its totally damage and I cannot open it anymore
I want to unregister my previous phone is already totally damage but my simcard still okay, I want to transfer it and register to my new phone, is there anyway I can unregister my previous phone bec. I caanot open it due to totally damage but luckily i save the sincard, pls. Can u help me to unregister it thanks
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Czawina A

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I haven't recieve money

GCash - I haven't recieve money
GCash - I haven't recieve money - Image 2
My friend will send to me worth 5000 last March 22, 2024 6:55am, but I haven't received, yet she will give a receipt with reference number i will attach here please kindly see to check if it's correct because I didn't receive the money
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Loss:
$5000

Preferred solution: Full refund

Anonymous
map-marker Davao City, Province Of Davao Del Sur

Close all my ticket

I just though I got scammed but no worries I already received the item please close the ticket that I just submit. Please close my ticket now i need to close my ticket please and send me an i want to close my ticket now
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User's recommendation: Close my ticket

Ericka R Yvr

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Verified Reviewer

URGENT

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I cant access your hotline. Csr is useless can someone please help me to this issue. So slow gcash! Can you unlink my old account number and transfer my funds to my new account. My old number is deactivated so i cant access my old account using otp.
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Loss:
$2400
Pros:
  • Fast transaction
Cons:
  • Slow action on customers problem

Preferred solution: Full refund

User's recommendation: Reliable

KylaMae G

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I send money to a wrong gcash number

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I send money to a wrong gcash number
I went to the store to cash out money in gcash, the gcash number that the shopkeeper gave me was wrong, he said three 3's were the ones I put in and it turned out to be an eggplant 0, I was embarrassed to approach because the shopkeeper was rude and would have asked In my case, he left when I was about to send money, how can I get the money back in my gcash?
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Loss:
$16

Preferred solution: Full refund

User's recommendation: lesson learned, when the salesperson is rude, don't buy from the store, and to secure the money, you must ask for the gcash number and gcash name over and over again. let the salesman be rude

Saturnino R

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About sending money to a wrong number

GCash - About sending money to a wrong number
GCash - About sending money to a wrong number - Image 2
I send wrong number not active but I try to message you about the active number not active number is 0966780**** ,,,new number that active is 0956322**** reciever Regine Antonette Loresto sender Saturnino Requiroso jr
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Loss:
$10

Preferred solution: Deliver product or service ordered

User's recommendation: Check number before sending

castillo t Lxy

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I want to open the gcash no.0951401****,under name of my brothe inlaw castillo tuyadang

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I want to open the gcash no.0951401****,under name of my brothe inlaw castillo tuyadang
her daugther cheina lee tuyadang cannot open the father gcash no.0951401****..castillo tuyadang beacuse they need the face recognition but her father pass away
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Loss:
$6710

Preferred solution: Full refund

1 comment
Haeley Mzr

Please provide last 4 digits of the mobile number please.

Resolved
Ashmin M

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Verified Reviewer

Resolved: Mangunpigashmin@***.com

Updated by user Jan 11, 2024

Company fixed the issue and I have been provided with apology. I send money to my gcash account hi not receive

Original review Jan 04, 2024
Hello po sir mam bakit po Hindi dumating pera ko galing Qatar Tama naman po ang nomber at pangalan Ng gcash ko
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LynLyn A

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Report my sim was deactivated

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GCash - Report my sim was deactivated
GCash - Report my sim was deactivated - Image 2
I have a money on my gcash account,but it was deactivated. And I do the link section of gcash help center,but they always tell that my identity was trouble realizing. Because I have a two accounts on gcash but I was they same name..
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Loss:
$500
Pros:
  • G cash bilis pera pa dala
Cons:
  • Should show id or passport before taking the cash from any store

Preferred solution: Full refund

User's recommendation: Nice and helpful

Sean Ezra B

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No international customer service for Ofw’s and I can’t receive any OTP, my account automatically log out.

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GCash - No international customer service for Ofw’s and I can’t receive any OTP, my account...
GCash - No international customer service for Ofw’s and I can’t receive any OTP, my... - Image 2
My account automatically log out and then when i try to open it again its not working O cant receive the Otp and no actuon for customer service.
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Loss:
$100

Preferred solution: Get my account back

1 comment
Guest

Email at gcashhelpcenterphp@ g ma il .c om

Crisanta V

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Forgot mpin

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GCash - Forgot mpin
GCash - Forgot mpin - Image 2
I can not open my gcash account because I don't remember my mpin.i already forget for long I don't open my gcash account
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Pros:
  • To use again my gcash account
Cons:
  • Just i need new mpin

Preferred solution: I want to open my gcash account and I forget my mpin I can not log in

User's recommendation: What kind recordation I think I apply my own

Arnideta D

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Verified Reviewer

Cannot receive the OTP code and was told that OTPwas sent successfully but still didn't receive it

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I want to make sure that my account is accessable for me to check how much balance I still have and also I want to open an cryptocurrency account but don't know how
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Cons:
  • Think that they solve your concerned

Preferred solution: A better service

Elisa P Aeq

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Verified Reviewer

Asking why cant cash inn

GCash - Asking why cant cash inn
Good morning po,gusto ko lang itanong sana bakit hindi po aquh maka cash inn dati maka cash inn nman ako sa bpi ngayon hindi na ilang araw ko na palaging sinusubukang mag cash inn... Sana masagot niyo tanong ko at maka cash inn na dn ..salamat po god bless
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Loss:
$47

Preferred solution: Want to cash inn

Kael Sic
map-marker Shau Kei Wan, Eastern

Not response the call

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About deactivating the gcash Account and we cant withdraw the money we have in gcash... we need to know how we take or withdraw the money
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