MARTINCARLO T

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Transaction

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Hi good day I have a question regarding of my transaction yesterday in my account already delivered to recipient to my wife gcash number she didnt recieved anything
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Loss:
$303

Preferred solution: Full refund

Alvin L Pxp

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Verified Reviewer

Recovery account

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GCash - Recovery account
When I deleted my gcash account then I reinstall my account not proceed because no otp send in gcash number
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Loss:
$207

Preferred solution: Recovery of my gcash account

User's recommendation: Be always be safe my account

nita d Zzo

Wrong sent money

GCash - Wrong sent money
wrong sent of money.. how can we recover it.. and the said party was not existing can you help us please
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Loss:
$3500

Preferred solution: Full refund

Arnideta D

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Verified Reviewer

No Gcash hasn't responded me

All I want really is that I can have access to my cash account if it's hard for them to sent me that OTP through the SMS sent it to my email address which is the email I registered to my account so I can't have the code that it's required for me to log in that's all or better for not me having that OTP at all
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Preferred solution: Yes I'm looking for a solution

Anonymous
map-marker Sharjah, Sharjah

Transaction not posted

transfered to Medel Formigonez Bien amount 56,360 but no transaction history. kindly send a copy. thanks to my email mrsdagdag@***.com scanned his QR code and send
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Mylene M Nar

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Pinedamylene25@***.com

GCash - Pinedamylene25@***.com
GCash - Pinedamylene25@***.com - Image 2
I send some money to my gcash account using my alipay apps and in my alipay Notification will say transactions successful but in my gcash i didn't receive any amount of cash. Please help me
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Loss:
$791
Cons:
  • Security rusk involved

Preferred solution: My money

Ernani B

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Deducted an extra amount

GCash - Deducted an extra amount
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GCash - Deducted an extra amount - Image 3
nag withdrawn ako di lumabas ung 10k na pera ko 20k lang ang lumabas pero nag bawas siya s account ko ng 30k
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Loss:
$178

Preferred solution: Full refund

Mariane H Yxh

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Incorrect recipient

GCash - Incorrect recipient
I sent the amount worth 17,500 pesos to +639517****48 with account name Diana Rose Arsenio incorrectly. Please hold the recent money i sent, and i request to be reverted back to my account please.
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Loss:
$316

Preferred solution: Full refund

Ramil N Zvk

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| map-marker Tokyo, Tokyo

Lost cp with globe sim card used for Gcash(0927341****)

My cp(huawei mate 10 pro) was lost yesterday bearing sim card that was used for G Cash(0927341****). It has existing amount of 3000, in order to retrieved said amount, i reported the incident to globe bicutan for the replacement of the sim but it will take five days, The one who got my cp might used or withdraw the said amount. I am appealing to your concern to block the said number temporarily until the issuance of the replacement sim card(0927341****) Thanks
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Resolved
Svend W

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Verified Reviewer

Resolved: Delayed receptance of Paysend transfer TO GCASH ACCOUNT

Updated by user Dec 05, 2023

Company fixed the issue and I have been provided with apology. The transfers were approved late Monday.

Outstanding is conflict between paysend / Gcash promotion of speed of transfers and the disclaimer for delays happening on non businessdays weekends and National holidays. Technology does not sleep unless put to sleep. Clearly a dilemma but not accidental. It is a systemic failure.

This issue is conscious slow down and not limited to accidental delays. Do not promise spedy transfers initiated close to start of or during weekends and national holiday.

Original review Nov 28, 2023
URGENT MATTER I Svend Waever, Sweden sent via Paysend 1000 pesos to my friend Jieneb Merz Dumindin Arquero on 26. Nov 2023. Transaction number 102******** . Gcash reception of this money and CONFIRMATION of placement to my receiver's account wallet +63-967-2**-**35 has not yet happened. PLEASE LOOK INTO THIS.
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Pros:
  • Unpredictability

Preferred solution: Deliver product or service ordered

User's recommendation: Make it possible to attach documentation

Nina A Nlj

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| map-marker Belgrade, Belgrade

I want to get my money back

I sent money last Dec 31, 2023 from wise to gcash(#91781****) but the recipient gave the unregistered gcash number and already inactive but I was sent successfully from wise now the receiver could not claim the money because for some reason it was not visible in gcash system.
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Scarlet O

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Pissed costumers

GCash - Pissed costumers
GCash - Pissed costumers - Image 2
Paying using may gcash qr code . Cashier been told me that even my payment deducted on may gcash accounts still the 499p been paid by me will ve shoulder by her or them because it will not reflect On thier system. That why i tell her why.so got pissed and having a bad temper for this incident
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Loss:
$499

Preferred solution: Apology

Shallaine V

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| map-marker Caloocan City, Manila

I forgot my MPIN

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GCash - I forgot my MPIN
GCash - I forgot my MPIN - Image 2
To whom it may concern I forgot my MPIN. I WOULD LIKE TO ASK FOR A HELP AND HERR ARE THE DETAILS OF MY GCASH ACCOUNT MY INFORMATION SHALLAINE VILLABRIGA 0963305****
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Glayd Y

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Reset mpin

I already reset and forgot my password but there he is always happen, plss help me to fix this. I need to open my gcash account. They said i need to submit ticket after i done to submit my authentication code.
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Loss:
$100

Preferred solution: To resolve my problem.

Kristinejoy P

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Verified Reviewer

Recovery my account

GCash - Recovery my account
I need recovery my account now because the old sim not working. But how many times I try always say try again. But all my details is correct. What to do'' I have Money my account but how many times I do not ok.. Always say try again. Please helping me for this issue how many day I fix this one till now not ok
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Loss:
$5000
Pros:
  • Saving
Cons:
  • 5000

Preferred solution: Full refund

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