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Contact GCash Customer Service

How to Reach a Person at GCash

Verified Contact Information

Customer Service:

  • +6 327 213 9999

Customer Service:

support@gcash.com
gxi.dataprivacy@mynt.xyz
Privacy Inquiries
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GCash Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular GCash Phone Number
+6 327 213 9999
Average Hold Time
More than 30 min
Most Popular GCash Email Address
support@gcash.com
Issue Resolution Rate
Low (10% reported full resolution)
GCash Customer Service Rating
4 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview
PissedConsumer Club

Contact Information

GCash Website:

GCash Help Center:

Corporate Office Address:

G-Xchange, Inc.
W Global Center, Lane P Cor. 9th Avenue, Bonifacio Global City
Taguig, Manila 1552
Philippines

Other Info (opening hours):

Additional Contact Numbers:

GCash HelpCenter Hotline: 2882

More contact details

How Customers Rate GCash Support?

4.0 / 5
Good

Based on 53K calls to GCash customer support through PissedConsumer.com and 6 survey responses.

Total Calls
53K
Issues Resolved
10%

Why Customers Call GCash?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 33%
  • Account 20%
  • Request for Information 14%
  • Payments and Charges 12%
  • Shipping and Delivery 6%
  • Product/ Service 5%
  • Cards 3%
  • Refund 3%
  • Return/ Replace 1%
  • Activation/ Cancellation <1%
  • Website/ Application <1%
  • Staff <1%
  • Fraud & Security Issues <1%
  • Payments & Transfers <1%
  • Phone & Devices <1%
  • Streaming Services <1%
  • Employment <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

33%
  • "Sim unavailable"
  • "Cant send"
  • "nag sent yung boyfriend ko ng gcash to maya akala namin na same lang sya ng procedure sa pag sent ng gcash to maya wala kasi akong na received na money sa maya ko gusto ko sana ibalik sa gcash nya yung pera na senent nya"

Account

20%
  • "My gcash account on hold"
  • "GCASH NO OTP RECEIVED"
  • "Tungkol sa remittance na pinadala Hanggang ngyon po hindi pa nag rereflrct sa account ko ac"

Request for Information

14%
  • "Concern gloan transaction"
  • "about my lost amount"
  • "ask some clarification about gloan"

Payments and Charges

12%
  • "May laman po kasi yung gcash ko tapos hindi ko ma-payout dahil kailangan i-verify na verify ko na pero hindi siya mag hindi siya"
  • "Deposit"
  • "I send money from gcash to maribank. But my receiver didn't receive the money. But I was deducted on gcash and had no Transaction history"

Shipping and Delivery

6%
  • "Did not received the GCash I've sent"
  • "I didnt receive otp"
  • "I didn't receive the GCash transaction I made at 7-Eleven."

Product/ Service

5%
  • "Complain gcash"
  • "Gusto ko malaman sa g.loan ko bakit naniningil pa si g.loan nabayaran ko nmn lahat ng remaining balance ko .."
  • "Fail transfer of funds"

Cards

3%
  • "SIM card deactivated"
  • "Lose sim card"
  • "To tell that my old Sim card is defective"

Refund

3%
  • "Refund money"
  • "REFUND"
  • "Refund the cash"

Return/ Replace

1%
  • "Change gcash number"
  • "Globe sent a change"
  • "Change number"

Activation/ Cancellation

<1%
  • "My sim deactivation"
  • "Activate my gcash"
  • "Deactivated old sim card number 0963224**** account name Alberto C. Asis Jr., requesting to transfer the funds to new gcash number 0919972****"

Website/ Application

<1%
  • "I could not open anymore the gcash..."
  • "My gcash not open"
  • "Can not open my gcash"

Staff

<1%
  • "Na on hold yung g cash ko need kopo tuwag sa customer service"
  • "Customer service"
  • "Customer Service Assistance"

Fraud & Security Issues

<1%
  • "scam"
  • "Stolen"
  • "Scammed"

Payments & Transfers

<1%
  • "Transfer money"
  • "Send Money"
  • "remittance"

Phone & Devices

<1%
  • "Lost phone"

Streaming Services

<1%
  • "Money from *** was notvreceived in my gcash"
  • "talk to customer representatvie"
  • "I wantvto retrieve cash that I sent to a non GCASH number"

Employment

<1%
  • "My boss send me a money for salary bank to gcash,but i did not receive it.an why"
  • "waiting for my salary deposited thri BPI yesterday, haven't received until now."
  • "Interview for gcash"

Claims & Legal Issues

<1%
  • "Claim"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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