Contact GCash Customer Service
GCash Phone Numbers and Emails
General Info:
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+632 730 4617
GCash Emails:
GCash Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GCash Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GCash is 6327304617. 43% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday.
Be prepared for the call as GCash may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GCash Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GCash is 6327304617. 43% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday.
Be prepared for the call as GCash may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call GCash mainly because of account, request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact GCash is support@gcash.com. 77% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
GCash Website:
GCash Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Contact Numbers:
GCash HelpCenter Hotline: 2882
GCash Customer Service Reviews
Do not Use GCash
I have never seen such an un-professional, un-accountable, money transfer organisation around the world, as gcash!
They think they are a law unto themselves, they have zero transparency or accountability with their less than legitimate ways of doing banking, their obvious mission to data mine peoples bio characteristics, personal information, and then when you attempt to delete your account and the information they have collected, they make it virtually impossible to do so, and try to data mine some more in the account deletion process, then they say they hold your details and information for a further 5 years even after deleting your account..
As a citizen of a western country this is an absolute joke and a real blemish on the Philippines and any perception of the filipino people! It just re-enforces many foreigners impression of how corrupt and dis-honest the Philippines is...
I warn all non-filipinos and even filipinos, that gcash is not an organisation that appears to care about privacy, accountability or being a good honest company and customer service focussed! I would stick to other services such as Western Union, Remitly etc that are governed by my honourable western methods of banking..
Very poor customer service.. Your Helpline is not responding real time. Concerns were not resolved immediately i
Not totally good cause gcash didn't solve my issue hoping to solve it soon.and hoping to talk to them in human agent not always automated answer cause it's annoying everytime I ask they back to start questioning u.
How Good is GCash's Customer Service?
Summary of GCash Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GCash?
Account Question:
- “Not recieving otp”
- “Can't login gcash”
- “Can’t log in to GCash app”
Request for Information Question:
- “Update of my account being on hold,”
- “Follow up on ticket status”
- “Request for Account Verification Using Student ID”
Payments and Charges Question:
- “Transaction wrong person phone numbers”
- “Transaction problem”
- “My transaction until now no respond”
Shipping and Delivery Question:
- “My daughter din not received the transfer from maya to gcash”
- “Friend didn't receive her money”
- “Didnt receive 500 from paymaya account to my gcash account”
Product/ Service Question:
- “I withdraw a money in an ATM but did not dispense cash and it deducted my wallet balance”
- “No signal my simcard”
- “Gloan activation”
Cards Question:
- “Card order not received until now 2 weeks waiting.”
- “Lost simcard registered gcash”
- “Transfer sim card to another phone, but the owner forgot the password”
Refund Question:
- “Refund the load from my old gcash number”
- “Follow up for the refund of my money”
- “Need refund for auto deduction”
Return/ Replace Question:
- “I need to change recipient phone number & I got tickets number”
- “Return my money asap”
- “Return my money”
Activation/ Cancellation Question:
- “Send alipay to gcash but the number i sent was unactivated”
- “Dn activate ung sim peru dun naipadla ung pera”
- “Un activate gcash number”
Staff Question:
- “Customer service”
- “Customer Service Assistance”
- “Just want to know what time will gcash service will resume?”
Website/ Application Question:
- “Di ko po ma install ung gcash account ko”
- “D po ma install ung gcash ko”
- “I can't open the application”
Employment Question:
- “My boss send me a money for salary bank to gcash,but i did not receive it.an why”
- “Waiting for my salary deposited thri BPI yesterday, haven't received until now.”
- “May salary doesnt not appear on my gcash app but i received a message”
Other Question:
- “Lost phone”
- “I lost my phone”
- “Gcash”
Compare GCash Customer Service To
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