GCash Phone Numbers and Emails

General Info:

  • +632 730 4617
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GCash Emails:

Customer Service
Legal
Privacy Inquiries
consumeraffairs@bsp.gov.ph
Is this your business?
PissedConsumer Club

Contact Information

GCash Website:

GCash Help Center:

Corporate Office Address:

G-Xchange Inc
UG/F Globe Telecom Plaza 1 Pioneer Corner Madison Streets
Mandaluyong City, Manila 1552
Philippines

Other Info (opening hours):

Additional Contact Numbers:

GCash HelpCenter Hotline: 2882

More contact details

GCash Customer Service Reviews

2.2 / 5
Poor
Guest-5619743
Remitance not yet recieve
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1.0

i did not recieve the remitance that been sent via international remitance.last feb 10 2024 may husband send me a money but i cant receive in gcash .. my husband send me a receipt from sa remitance .. very poor customer service always auto reply and follow up my ticket

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Guest-5570024
It values thier customer
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5.0

Im still not verified by this gcash account. I already repeatedly send them my personal id's and other requirements and i don't still not verified by them. They must e mail what really they need so i can send them the requirements.

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Guest-5322847
Gcash Refund
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1.0

They close the tickets I filed even if its still not resolved. It has been more than a week now but they haven't returned any of my messages asking for an update.

It is confirmed that the problem is on their end and Airbnb already helped me a lot through the refund process. Gcash' customer service is so poor!

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Guest-5282518
Gcash refund

GCASh customer service has really poor service. They dont care with their customers issue, no update at all.

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How Good is GCash's Customer Service?

Michellou P
Michellou P
Feels Disappointed | Feb 20, 2024

I just want to retrieve the money i sent to an inactive gcash number

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Karen E Edz
Karen E Edz
Feels Disappointed | Feb 02, 2024

As of yet no response to my complaints.

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Antonieta D
Antonieta D
Feels Disappointed | Jan 13, 2024

I been sending them messages to resolve my gcash problem but until now I don’t have any response from them

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Kohvi Jessearay R
Kohvi Jessearay R
Feels Disappointed | Dec 04, 2023

Nothing answer me..

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JOCELYN D Eyx
JOCELYN D Eyx
Feels Neutral | Nov 24, 2023

It's my first time having a problem in gcash. And until not yet resolved.

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Genie mj
Genie mj
Feels Neutral | Nov 23, 2023

It takes two days yo ressolved my concern then another problem again occur they cannot send money to my gcash new number.

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Summary of GCash Customer Service Calls

50K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GCash?

Account Question:

  • “I want to access back my Gcash account”
  • “Cant log in”
  • “Problem login”

Request for Information Question:

  • “How to get back the money I have sent”
  • “Ask a question about unposted bill payment”
  • “I want to ask about my gloan”

Payments and Charges Question:

  • “Transactions concern”
  • “Payment to invalid gcash number”
  • “Online Transaction Problem”

Shipping and Delivery Question:

  • “Cash in not received”
  • “I did not received the money from the company i work for”
  • “Funds not received”

Cards Question:

  • “Discinnected Simcard”
  • “Lost my phone and simcard”
  • “About g cash card”

Refund Question:

  • “Refund of GCASH for my replaced sim card”
  • “Need refund for auto deduction”
  • “I have sent money to my friend and her phone is stolen. i need a refund of my 40$ cad”

Product/ Service Question:

  • “My sim is not working”
  • “My sim is defected”
  • “MY MPIN IS NOT WORKING,”

Activation/ Cancellation Question:

  • “GCASH ACTIVATION”
  • “Transfer my koney from deactivated sim to my new gcash nr”
  • “Cancellation”

Staff Question:

  • “I want to contact customer service”
  • “I want to talk with the customer service because i have problem on my sim card with my tcash account coz it is not functioning already..i have money on that gcash account”
  • “Gcash customer service is useless”

Return/ Replace Question:

  • “I want to change my email address but I can't receive an otp”
  • “Change my phone number in gcash”
  • “To return back my money sent to wrong number”

Website/ Application Question:

  • “I can't open the application”
  • “It says ihave enter a wrong information in my application the only thing that I can transfer my money from my old account is to be verified and it takes to long some error!!!!”
  • “Following up Business application”

Employment Question:

  • “My boss send me a money for salary bank to gcash,but i did not receive it.an why”
  • “Waiting for my salary deposited thri BPI yesterday, haven't received until now.”
  • “May salary doesnt not appear on my gcash app but i received a message”

Other Question:

  • “I can't receive authentication code”
  • “I have problems on my gcash acc”
  • “I can't open my gcash”

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