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Loan Amount Not Reflected in GCash Wallet but with Payment Due

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I would like to report an issue regarding my GCash loan.

I successfully applied for a loan, however, the loan amount did not reflect in my GCash wallet. Despite this, the loan already shows a payment due on my account.

Here are my details for verification: Full Name: ***

Registered GCash Mobile Number: ***

Loan Type: gloan (e.g., GLoan, GGives, etc.)

Date of Loan Application: January 30,2025

Reference Number (if available): _____

I am requesting your assistance to check this matter and kindly clarify why the loan amount was not credited to my wallet even though there is already a payment due.

Thank you for your immediate assistance.

Sincerely,

***

Location: Pasay, Manila

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