Update by user Feb 06
After 5 days of non-stop follow up. They returned our money to PayPal.
Original review posted by user Feb 04
I just completed a money transfer from Paypal to GCash but money did not appear in my GCash balance. Paypal already sent an email confirmation of the completed transaction.
This has happened to us twice already, last December and the most recent was this Feb 2 .
It is so frustrating! When you try to call their hotline, you will always have to wait for more than one hour before a CSR will answer! Every time you will try to email them they will ask you for your info and give you a ticket number! EVERY TIME!
As if you have not already emailed them the info, but no update or positive result whatsoever! Same with their FB chat.
The December 21 issue I experienced got resolved after 5 days! They returned the money to my PayPal account.
5 DAYS! And 5 days of hellish non-stop follow-up.