GCash Reviews

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Having a hard time to verify the account and useless gcash email support

Having a hard time to verify the account and useless gcash email support
Having a hard time to verify the account and useless gcash email support
Having a hard time to verify the account and useless gcash email support
Having a hard time to verify the account and useless gcash email support
Philippines. My mom received notification from gcash/dswd that she already have Php8000.00 from the government SAP. However, her account was not yet verified. So what we did was we tried to check what are the valid IDs based on the app. Unfortunately, my mom does not have any, so i contacted the chat support and they told me to get barangay ID. and so we did, right after we get my mom's id, we sent it to them and they told us that they cant accept the id. They said that the barangay does not have issued/expiration date, at the back of my mind, what the heck, you cant force that ID to have that issue date if our barangay's id does not have like that, use their common sense they should have consider that, as that ID was really from our barangay and my mom has problem with her foot and she is struggling already to walk for long. They told me to provide instead a barangay certificate, so what we did was we went back to barangay hall the other day and ask for barangay certificate, so what they gave us is the barangay clearance certificate... so we thought we are good now, we sent the certificate to the agent and after another day, they told us that barangay clearance is different from barangay certificate, they sent me the information that a certificate should have, and all of them are in the barangay clearance certificate we provided so i ask them to double check and revalidate it, so we wait for another days and it seems like they have no plans to give us an update unless we follow up again... And this is what makes me frustrated, don't they have brain to use to give us consideration. After we fully verified the account, we need to transfer her money from the old gcash to the new created one. Because the first account my mom made has inaccurate information so we were told to create new one and fully verified it. But now, because this takes too long to be resolved, now our money was gone, we just checked her old gcash account that is not yet fully verified, the Php 8000.00 was gone and we dont know where it went. This is really frustrating, we really need that money, we have 5 pending bills to Meralco. We told that already to them but it seems they dont even care... I dont know what to do next, my mom has lack of requirements to acquire other valid ID and now we are still struggling to get the money.... My mom just turned 46 last october 28, and thank God because He let us have enough money to at least have food to celebrate her birthday. I am really disappointed to Gcash.

User's recommendation: Don't use this app, they have customer service that has lack of common sense and consideration. They don't have a heart. They're just like a robot who really don't care what you are experiencing right now, reason of your determination to fix your problem asap.

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1 comment
#2017525

Napaka loser ng Gcash

ID
#2258915 Review #2258915 is a subjective opinion of poster.
Product
Gcash Account
Pros
  • Supposed to be friendly and convenient to use
Cons
  • Unreliable customer service
  • Not immediately refunding money
Loss
$165
Preferred solution
let my mom's gcash account be fully verified with requirements we submitted before and merge her two accounts but retain her old gcash account mobile number that ends with ***9537, and transfer the Php 8000 ( $165.2) to new one for us to claim/withdraw it
New Reviewer

I need to assist

GCash - I need to assist
I have a old gcash account and it has money in it.. but the simcard of that gcash is lost. so now i need to transfer the money on my new gcash account. but my new gcash account is not verified yet. because its allways denied to verify.
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ID
#2874706 Review #2874706 is a subjective opinion of poster.
Pros
  • Pls sent the money my new gcash
Cons
  • Want my money back
Preferred solution
to transfer the money on my gcash to my new gcash account

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Verified Reviewer
New Reviewer

Gcash App don't open.

Gcash App don't open.
Hi, good morning I've been using gcash for a long time and for 3 days the gcash app is not open even though I have wifi connection or data connection, please help me address this situation, I need to used my money. Thank you
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ID
#2874689 Review #2874689 is a subjective opinion of poster.
Pros
  • I cant open my gcash apps
  • Easy access
Cons
  • Gcash want to update
Preferred solution
I want the gcash app work in the phone

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New Reviewer

Transaction error

GCash - Transaction error
I didn't do any tranction on netflix , why my money on my gcash account get reduced? can i refund my money?
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ID
#2874661 Review #2874661 is a subjective opinion of poster.
Loss
$549
Preferred solution
Full refund
New Reviewer

I want to report scammer that uses gcash

Gusto ko po ireport ang scammer na gumagamit sa gcash niyo po name niya PRINCESS MAY D. # niya po 0935003****
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ID
#2874616 Review #2874616 is a subjective opinion of poster.
Pros
  • Easy remittance
Loss
$2
Preferred solution
I want to get to know the info about the person who using your site name is Princess may D. # 09350036244

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New Reviewer

I can't log in in your website for merchant qr code

Hi good day why i didn't log in on your website. please help me because I almost tried last last week and I don't have already accout manager. please help me thanks.
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ID
#2874606 Review #2874606 is a subjective opinion of poster.
New Reviewer

Need to inquire asap

My husband was lost ..the costumer sent cash to that number . We have mastercard from gcash but we cant withdraw the atm machine said it was incorrect pin
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ID
#2874554 Review #2874554 is a subjective opinion of poster.
Loss
$2
Preferred solution
Full refund
New Reviewer

Inquiry about certain account

The Gcash app can't be open. Is it safe to delete the app and reinstall? Can you send the steps how to recover a GCash account? Your immediate reply is highly needed. Thank you.
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ID
#2874442 Review #2874442 is a subjective opinion of poster.
Location
General Trias, Calabarzon

Reimbursement received

double billed for the purchased items,but the supervisor assisted at the earliest time for my disputed amount
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ID
#2872268 Review #2872268 is a subjective opinion of poster.
Location
Bacoor, Calabarzon

I can not get my cash at gcash cash card due to pin update.

lost my sim/phone thats why i can not log in on gcash app but i contentiously using gcash cash card. But i transfer money because i do have there gcash cash card. Recently they update the 4pin into 6pin codes with out notifying there consumer.. so can not not widru my money at my gcash card
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ID
#2872060 Review #2872060 is a subjective opinion of poster.
Location
Makati City, Manila

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Verified Reviewer
New Reviewer

To my sim are lose and my cash card did not inquire

Nawala po phone at Sim card Ng gcash q nag update po gcash ngayon kaya hnd q ma inquire yong cash card ko Sana matulongan nyo po ako
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ID
#2872041 Review #2872041 is a subjective opinion of poster.
Location
Tarlac City, Central Luzon
New Reviewer

My simcard was deactivated

GCash - My simcard was deactivated
I cannot log in my gcash because my sim card is not working anymore i cant recieve the authentication code
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ID
#2871995 Review #2871995 is a subjective opinion of poster.
Pros
  • Easiest access of cash remittance
Cons
  • Lost my 500
Loss
$488
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lossing sim

i lost my phone including my sim. please reach me i need to recover my account. thank you and god bless
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ID
#2871971 Review #2871971 is a subjective opinion of poster.
Cons
  • No other mention
Loss
$2900
Preferred solution
recover my account

Wrong number sent

I unintentionally input wrong number and I already sent the money. Please help me to retrieve the money
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ID
#2871915 Review #2871915 is a subjective opinion of poster.
Location
Bacolod City, Western Visayas

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Verified Reviewer
New Reviewer

I can cash in

I can cash in my money in western union the gcash said it lock what I'm gonna do to get my money in western
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ID
#2871892 Review #2871892 is a subjective opinion of poster.
Location
Bacolod City, Western Visayas

Diko mabukasan Ang gcash account ko

Diko mabukasan Ang gcash account ko
Kanina po mga 10:30 or 11;00 am magpapadala Sana Ako Ng pero through gcash Bigla nalang po di mabuksan Ang account ko..Hanggang Ngayon pag binubuksan ko loading lng..thnx
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ID
#2871792 Review #2871792 is a subjective opinion of poster.
Location
Pasig, Manila

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